Terms of Service
Last updated: 8 October 2026
Welcome to Goldmine Gardening. By accessing our website or using our services, you agree to the following Terms of Service, subject to any separate written agreement between you and Goldmine Gardening.
Please read these terms carefully before requesting or booking our services.
1. About Our Services
Goldmine Gardening provides professional outdoor maintenance and landscaping-related services, including:
- Garden clearance and waste removal.
- Lawn care, restoration and turf laying.
- Tree surgery, pruning and tree removal.
- Hedge trimming and general garden maintenance.
- Garden preparation for property sales.
- Grounds maintenance for residential and commercial properties.
Service availability depends on location, project requirements and scheduling.
2. Quotations and Bookings
Customers may request a quotation through our website, by email or by telephone.
Quotations are based on the information available at the time and may require a site visit or further assessment.
A quotation does not constitute a confirmed booking until the work, price and proposed schedule have been agreed.
Where additional work is required, we will discuss any resulting changes to the quotation with the customer before proceeding.
3. Pricing and Payments
Prices depend on the nature, size, complexity and location of the project.
Any applicable deposit, payment schedule and payment methods will be communicated and agreed before work begins.
Additional services or changes requested during a project may result in additional charges, subject to customer agreement.
Invoices must be paid in accordance with the payment terms agreed for the relevant project.
4. Customer Responsibilities
To help us complete our work safely and efficiently, customers are responsible for:
- Providing accurate information about the property and required services.
- Arranging reasonable access to the work area at agreed times.
- Informing us of any known hazards, underground services or relevant restrictions.
- Obtaining necessary permissions where they are the customer’s responsibility.
- Ensuring that pets and other occupants are kept clear of working areas where appropriate.
Customers should inform us in advance of any access limitations or special requirements.
5. Tree Surgery and Safety
Certain tree works may be subject to Tree Preservation Orders, conservation area restrictions or other legal requirements.
Any necessary permissions must be confirmed before restricted work begins.
We reserve the right to postpone or decline work where conditions present an unacceptable safety risk or where required permissions are unavailable.
6. Scheduling and Delays
We aim to complete all services within the agreed timeframe.
However, outdoor work may be affected by severe weather, unsafe working conditions, access restrictions or other circumstances beyond our reasonable control.
If a scheduled appointment needs to be changed, we will communicate with the customer and make reasonable efforts to arrange an alternative date.
7. Cancellations and Rescheduling
If you need to cancel or reschedule a booking, please contact us as soon as possible.
Any cancellation charges or arrangements for work already undertaken will be determined by the agreed booking terms and applicable law.
Where a consumer contract is concluded online, by telephone or away from business premises, statutory cancellation rights may apply.
Where applicable, consumers generally have 14 days from entering into a service contract to cancel without giving a reason.
If a customer expressly requests that work begins during an applicable cancellation period, different payment and cancellation rules may apply. The customer will be given the required information before work begins.
Nothing in these terms limits any statutory cancellation rights.
8. Quality of Service
We aim to provide our services with reasonable care and skill.
If you are dissatisfied with any aspect of our work, please contact us promptly so we can review your concerns and discuss an appropriate resolution.
Your statutory rights under applicable UK consumer protection law remain unaffected.
9. Waste Removal and Disposal
Where waste removal is included in the agreed service, we will arrange for relevant garden waste to be handled and disposed of in accordance with applicable requirements.
Any materials or waste not included within the agreed scope of work may require an additional quotation.
10. Liability
We take reasonable care to protect customers, properties and surrounding areas while carrying out our work.
Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or the breach of applicable statutory consumer rights.
Any other limitations of liability will apply only to the extent permitted by law.
11. Website Content
The information on this website is provided for general information about Goldmine Gardening and its services.
We aim to keep website information accurate and up to date, but service descriptions, pricing and availability may change.
Photographs and project examples are illustrative and do not guarantee identical results for every property.
12. Intellectual Property
Unless otherwise stated, the original content, text, photographs and design elements on this website are owned by Goldmine Gardening or used with permission.
You may not reproduce or commercially distribute website materials without appropriate permission.
13. Third-Party Links
Our website may contain links to external websites and review platforms.
Goldmine Gardening is not responsible for the content or availability of third-party websites.
14. Governing Law
These terms are governed by the laws of England and Wales, subject to any mandatory rights and protections applicable to customers.
15. Changes to These Terms
We may update these Terms of Service from time to time.
Changes to website terms will be published on this page. Changes will not retrospectively alter an existing service agreement without a lawful basis or the necessary agreement.
16. Contact Information
For enquiries about our services or these terms, contact:
Goldmine Gardening
Website: https://goldminegardening.co.uk/
Email: info@goldminegardening.co.uk
Phone: +44 7587 401390
Location: Isleworth, London, United Kingdom